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Customer Service – by Jonathan Mason

Jonathan Mason is the Department of Health’s national clinical director for primary care and community pharmacy. He is also head of prescribing at City and Hackney Teaching PCT, where he leads on prescribing and medicines management and has wider responsbilities for primary care commissioning.

You can follow his blog at Chemist + Druggist: http://www.chemistanddruggist.co.uk/mason

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